Terms and Conditions:
Please read through the terms and conditions thoroughly before signing up. By enrolling as a client of
Rebound Studio, you agree to the terms and conditions set out on the Rebound Studio website.

Studio Policies

• A maximum of 8 clients can attend a group class.
• Group classes run for a total of 50 minutes.
• As a courtesy to others, mobile phones are not to be used during class. Please keep your phone switched off or on silent in your bag. The same applies for smart watch users.
• Please let your instructor know prior to the class commencing if you have any injuries, concerns or if you are pregnant.
• Out of consideration for the instructor, other clients and your safety, if you arrive more than 5 minutes late to your class your instructor reserves the right to refuse you participating or your spot may be given to another client.
• You must be at least 16 years of age to attend group classes.
• Children are not permitted at the studio during classes unless attending a Mums and Bubs Reformer
  Class.

Cancellation Policies

• Cancellations or rescheduling group classes must be done through GymMaster at least 4 hours prior to the class start time to avoid losing your session. Failing to cancel with atleast 4hrs notice may result in the loss of your class and a $15 late cancellation fee. We do not accept cancellations made by email,
  phone, text or social media.
• There is a strict 12 hour cancellation policy for private sessions. If you fail to cancel within this time, you will lose your session and the full amount will be deducted from your account or pack.
• Rebound Studio may cancel a class at any time and for any reason. You will be credited for any classes in this circumstance. Group classes require a minimum of 2 clients to run. If this is the case up to 2 hours before the class
  starts, unfortunately the class will be cancelled. Rebound Studio will contact you via phone or email. You will not be charged and your session will be refunded.

No-Show Policy

• If you reserve a space in a class and do not show up without cancelling through GymMaster, you will lose your session and a $15 no show fee will be deducted from your account.

Purchases

• All purchases are non-refundable and non-transferable between individuals. No refunds will be
  provided.
• No extensions are permitted to the specified expiry period.
  Our introductory offers are valid for one time only to new clients.
• All memberships will be deducted as per the auto payment schedule outlined on your contract agreement.
• Payment must be made prior to booking. You must either have pre-purchased sessions on your account or pay at the time of booking via GymMaster.

Suspensions

• At least 2 weeks written notice is required for membership suspensions. This ensures that the correct measures are put in place to cease credit card payments that are scheduled for the given period. Please email requests to reboundstudiocoolangatta@gmail.com
• All Memberships come with a collective total of 4 weeks FREE Suspension per calendar year. Additional
  suspensions will come at the cost of $20.00 per week and are billed/counted in weeks. Suspensions must
  be for a minimum of 7 days.

Termination

• Rebound Studio requires at least 2 weeks written notice to terminate membership. Please email request to reboundstudiocoolangatta@gmail.com
• In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor.
• Rebound Studio may terminate a membership or pack without
  notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other members.

Unused Class/es Policy

• All unused class pack passes will not roll over.
• Unused classes from a membership will expire at the end of the 7-day billing cycle.

Return and Refund Policy

• Rebound Studio does not offer refunds for changes of mind or location changes. We are committed to following Queensland Consumer Affairs regulations and refunds will only be provided in accordance
  with these laws.
• Refunds may be processed in the following situations:
  Consumer Affairs compliance: Refunds will be issued in accordance with applicable Queensland Consumer Affairs regulations.
• Processing Fee: A $5 processing fee will be charged for refunds due to unforeseen
  circumstances or reasons external to the business.
• Refund Process: Refunds will be processed directly to the original bank account, minus the applicable processing fees.
  

Activation Dates & Sessions

• Activation dates may only be extended for medical reasons with supporting documentation.
• Sessions cannot be transferred to another person.

Bookings

• Class bookings are essential and must be made through GymMaster.
• Bookings can be made 30 days in advance.
• If a class is full, you can add yourself to the waitlist.
• Sessions cannot be used by anyone other than the person booked into the class. If someone other than the person booked in arrives to use the session, they will be turned away or asked to purchase
  their own session.
• Introductory offers will activate from the date when first used.
• Class packs will activate from the date of purchase.
• Rebound Studio may change or substitute any instructor at any time without providing notice to clients.

Privacy Policy:

Rebound Studio understands that you value your privacy and wish to have your personal information kept secure. For these reasons, Rebound Studio places a high priority on the security of information we hold.

We have developed this policy to inform you of how we manage your personal information and maintain its integrity and security.

We are bound by the Privacy Act 1988 and must comply with the National Privacy Principles. You can find more information about the Privacy Act and the National Privacy Principles on the Federal Privacy Commissioner’s website at www.privacy.gov.au

Your Information

If you book a class, session, or create an account with Rebound Studio, we collect personal information to store on your file and improve your experience and customer service.

This information may include things like your email address, name and, phone number.

We share a small portion of this information with Shopify, our website hosting provider, and GymMaster, our online booking service provider so they can provide their services to us.

Rebound Studio may collect sensitive information about you specific to your body and capabilities, including but not limited to injury information, pregnancy information, and any relevant medical information. This information is strictly private and will not be shared unless required in an emergency or by law to do so.

We may email you with messages about your booking, order or account activity.

We share your contact information with Shopify, our website hosting provider and GymMaster, our online booking service so they can send these emails to you on our behalf.

Our website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

Information about your browser, network, or device and your IP address.
Your information will never be sold under any circumstance.

Marketing

We may send you marketing emails offering discounts and deals, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Shopify and GymMaster so they can send these emails on our behalf.

Analytics

Our website collects personal data to power our site analytics, including information about your browser, network, and device.We share this information with Shopify, our website analytics provider, to learn about site traffic and activity.

Cookies

Our website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. We use analytics cookies to view site traffic, activity, and other data.

Changes to this Statement

This Privacy Policy is not a static document, we may make changes to this Privacy Policy from time to time for any reason. We will publish these changes on our website.

Contacting Us

If you would like further information regarding this Privacy Policy, if you have concerns about the information that we currently hold about you, or any aspect of this Privacy Policy, please contact us using the information below.

Waitlist

• If a class is full, you can add yourself to the waitlist. If there are any cancellations, you will be notified up to an hour before the class commences.
• When adding yourself to the waitlist you are committing to attend that class should a space become available.
• Please remove yourself from the
  waitlist if you no longer wish to attend to avoid late cancellation or no show fees.

Read our top tips for using the waitlist here: